This qualification reflects the role of workers in the community and/or residential setting who follow an individualized plan to provide person-centered support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centered support.


There are no specific entry requirements for this qualification specified within the CHC Community Services Training Package.  However, students are expected to.

  • Apply for a police check before commencing their Work placement.
  • Participate Pre-training review process and complete LLN Test
  • Be aged 18 and over.
  • Have suitable Language, Literacy and Numeracy (LLN) skills that meets required standards for Certificate III Level Qualification

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CHC33015 Certificate III in Individual Support comprise of total 28 units consisting of:

  • 7 core units
  • 6 elective units
  • at least 4 units from the electives listed below, at least 2 units must be from those units listed under Groups A, B or C
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome


For more details please refer

Unit code Unit Title Nominal Hours Funded Hours
CHCCCS015 Provide individualised support  95  30
CHCCCS023 Support independence and well being  110 80
CHCCOM005 Communicate and work in health or community services  105 30
CHCDIV001 Work with diverse people  110 40
CHCLEG001 Work legally and ethically  95 55
HLTAAP001 Recognise healthy body systems  105 70
HLTWHS002 Follow safe work practices for direct client care  95 25

* Government Funded hours and Nominal hours are same.

Unit code Unit Title Nominal Hours Funded Hours
CHCAGE005 Provide support to people living with dementia  110  65
CHCCCS011 Meet personal support needs  100 60
CHCAGE001 Facilitate the empowerment of older people  80 50
CHCPAL001 Deliver care services using a palliative approach  85 60
HLTAID003 Provide first aid  20 18
CHCDIS007 Facilitate the empowerment of people with disability  110 100

These competencies have been drawn from the nationally endorsed industry training package the Community Services Training Package (CHC). Upon successful completion of the training and assessment, the qualification CHC33015 Certificate III in Individual Support (Ageing) will be issued within 30 days of completion of the Qualification. A Statement of Attainment will be issued who are not able to complete the qualification but have completed few units. Statement of Attainment is not considered a complete Qualification.

The qualification will be delivered over a period 52 weeks. Students are expected to attend a weekly face to face class for 7 hours and an average time of 22 hours in a week to successfully complete this qualification on activities including face to face, home study, assessments and practical placement.

Face to Face

Head office:

191 Racecourse Road, Flemington VIC 3031

Delivery Locations.

Corio, Shepparton and Flemington.

For more information please contact head office

Students are required to undertake 120 hours practical work placement in a early childhood education and care regulated environment. We provide assistance for finding a suitable work placement, however, ultimately responsibility for finding a work placement rests with the student.

Workplace activities are supervised by the workplace supervisor. Trainer / Assessor visit workplace to assess the competency of student.


Different methods of Assessments are used to assess the competency level of student including

  • Written Questions
  • Case Study
  • Project
  • Role Play
  • Research
  • Workplace Activity
  • Scenario

Following employment outcomes are expected after successful completion of this qualification:

  • Accommodation Support Worker
  • Care assistant
  • Care Service Employee
  • Care Worker
  • Community Access Coordinator
  • Community care worker
  • Community House Worker
  • Home care assistant
  • In Home Respite Worker
  • Residential aide
  • Residential Care Worker

After successful completion of this qualification student may opt to undertake the following qualification as further study:

  • CHC43015 – Certificate IV in Ageing Support


Student may be eligible for Recognition of Prior Learning (RPL) if they possess any formal or informal experience related to Child Care Industry. You will be assessed against the competency by an assessor.

You may eligible for Credit Transfer if you have undertaken formal study previously. To be eligible for credit transfer you need to submit provide original certificates for verification.

Details information about the courses, fees, refunds, complaint, appeal etc is available in Student Handbook.

For fee information please click here

Victorian state funding is available. For eligibility please see the link or call us:

For Refund policy please click here.

For Complaint and appeal please click here

Each student enrolling in this course will need a Unique Student Identifier (USI) number. Certification will not be issued until you have a valid USI number.

In few instances students, may be exempt from USI but before availing any exemption please consider as your transcript will not be available on USI System.

For more information about USI please refer: